I’m trying to change the Primary domain of an account.
For cPanel & WHM 11.42
(Home>> Account Functions >> Modify an Account)
It says we cant but the “Modify an Account” setting seems missing from the Site5 reseller WHM.
I’m sure I’ve looked everywhere and My brain is about to melt.
What’s the deal – has been removed/disables for some reason?
Yes, we have this feature disabled, as it requires root-level access. We would be happy to change the domain name for you, of course, and you can request this in BackStage, using the ‘Domain Name Change Request’ form under the AddOns tab.
Obviously we need to avoid downtime as much as possible.
So what sort of response time can we expect on such a request?
Are we talking minutes? Hours?
Does it vary according to the time of day the request is made?
Provided the new domain name is pointing to us, via the correct nameservers, there should be little to no downtime at all. DNS propagation should not take long, and the change will be recognised worldwide within a very short time.
And your response time to the request?
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