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Some emails in .PST files are in Chinese after being extracted from Exchange 2003 .EDB file

[2 Grey Star Level]

I am supporting a customer who has a Server 2003 SBS server.
We recently migrated this customer to a new Exchange 2013 server running on a Server 2012 server.
Some of the mailboxes weren’t exported to .PST files before this migration was done and the old Server 2003/Exchange 2003 SBS was demoted.
We still have a copy of the Exchange 2003 .EDB file from the old server and have been using a utility called Kernel for Exchange Server which is able to extract individual email accounts and place the contents into Outlook .PST files.
The problem is that there is a very small percentage of emails in two user’s email Inboxes and Sent items folder that are in Chinese (instead of English).
This business doesn’t have any Chinese employees and have never sent any emails in Chinese.
What can be done to fix this issue?
Please let me know if any further information is needed.

Answer #1


This is not really something that we would be able to offer much help with, as we are a webhosting provider. I would recommend contacting Microsoft support or using their knowledgebase.

Answers Answered By: jdavey [359 Blue Star Level]

Answer #2

It sounds like a bug with the software. If you do not have the original SBS 2003 machine, I think you are out of luck. You can also try restoring from backup after staging a new 2003 server in a separate domain, but I am not sure if that would work either.
It has been hit / miss with 3rd party software that reads the EDB file offline. I think you should try Microsoft Exmerge utility to convert all exchange data into outlook file format. Download from here:
See if the following article would help:

Answers Answered By: JosephNicholson [2 Grey Star Level]

Answer #3

Hi, Thank you for your time and great help. I really appreciate your feedback and I am very thankful for your time and support. Solved!
Many thanks.

Answers Answered By: joseffosse [2 Grey Star Level]

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