Why is there no mention about resource points anywhere on the purchase pages for various hosting you offer? Makes it seem there is nothing about the stated loads/memory. You only mention unlimited bandwith
For hostpro with only so called 450 points (which is buried to find the actual amount) seems low and just another way to scam people into paying more money for a server they don’t really need. At a cost of $12 a month your server options hardly seem like a deal at all and more about up selling any change you can get.
I have used many hosts over the years with way more traffic that ran fine on $5 a month shared hosting, with Site5 there are resource issues daily with these imaginary loads.
Not to impressed with site5 and will be leaving soon to a real provider that does not nickel and dime their customers for every little thing.
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Answer #1
Great question Sparky!
They are included and under the TOS/RUP agreement currently. Shared hosting is a shared environment and no single customer is allowed to use more than their fair share of the server’s resources. We want to make sure that no single user can crash the server or cause problems for the customers. Resource Points take the same rules that have been in place for the last ten years and put them in a simple and easy to use metric for our customers. We rolled out Resource Point graphs ~60 days ago and will continue to expand this feature.
We would never never never upsell our customers on something they don’t need! That is unethical and against every fiber of this company’s culture. We only give recommendations for what your site needs once it grows out of the shared hosting limits.
If you are going over your limit you are using more hardware resources at wholesale cost than you are paying Site5 each month. And that is without paying for the amazing support we provide, software and everything else. Resource Points are not imaginary in anyway and pulled right from Linux process accounting, for a technical description of how they work check out this article:
http://kb.site5.com/policies-and-information/resource-points/cpu-time/
Every shared hosting company has a limit, most shared hosting companies use rate limiting and don’t tell you about it. So your site gets lower and lower, and in some cases can serve errors to people once you get too busy. We don’t believe that is the right thing to do, we provide a hard limit so that your webpage serves as fast as possible at all times. But once it hits that limit of fair usage we do alert you and give you optimization guides. If your usage is high enough you might need to upgrade to a higher hosting plan or possibly even a VPS if you have grown out of shared hosting.
Thanks, Ben
CEO, Site5