Hi,
I’ve recently had accounts moved to a reseller standard account.
I have no packages as yet except the default package which I can’t see. I also cannot add a new package in order to add a new account because it doesn’t list the defualt package as a choice and it won’t let me add another package because it is telling me that “The following limits show how many accounts could be created based on your remaining resources. If account creation is limited by a specific number of accounts then you may not be able to create as many accounts as listed below.”
0 / -44000179999999976 Limiting factor bandwidth
If I try to modify the quotas used by each account, again it won’t let me do this telling me “Disk space modification failed: You have exceeded your disk space allotment by 6875799 megabytes!
Please advise ASAP how to resolve these issues.
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Answer #1
Hello,
I am very sorry for the troubles. We can certainly adjust this for you, but would need to do so via support. If you contact our support team via chat, we would be happy to repair this for you.