I am very sorry to hear that. There could be a few things causing this – would it be possible to contact our support team with a temporary admin login to your WordPress installation (please DO NOT provide that information here, but in a secure ticket from BackStage), so we can take a look?
Hi jdavey – thanks. It was some kind of a minor configuration change at Site5 that was preventing the emails from going out. All fixed now by the awesome Site5 support team. 🙂
Answer #1
I am very sorry to hear that. There could be a few things causing this – would it be possible to contact our support team with a temporary admin login to your WordPress installation (please DO NOT provide that information here, but in a secure ticket from BackStage), so we can take a look?