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Account Creation Status: failed

[2 Grey Star Level]

Account Creation Status: failed

Sorry, a DNS entry for already exists, please delete it first (from all servers in the DNS cluster).

Answer #1


This can sometimes happen when an account is moved from one server to another, or was canceled and reactivated. Essentially, the zone file was not removed, meaning the system thinks the account still exists.

We can take care of this for you, of course. Simply contact our support team using BackStage, and we will be happy to look into this for you. It should only take a few minutes.


Answers Answered By: jdavey [359 Blue Star Level]

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