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Could Comcast be blocking a domain?

[2 Grey Star Level]

I help with theremedyproject.com which is a domain hosted on site5. When I try to access the site from home on my wireless network via Comcast as ISP, I get connection errors in mail and time outs in web browsers. If I turn off WIFI and rely on Verizon LTE, it connects quickly.

FWIW I am on an Apple Time Capsule for home networking and there are no content filters on it.

Answer #1

It is possible, yes. Can you run an MTR to the domain from Comcast, and another from Verizon (http://kb.site5.com/?s=MTR) and open a ticket with our support team? Just explain the issue and provide the MTR results, and we can take a closer look.

Answers Answered By: jdavey [359 Blue Star Level]

Answer #2

jdavey,

Where do I go to open the ticket? Just email support?

Answers Answered By: tpaulding [2 Grey Star Level]

Answer #3

For anyone else chasing this problem I will post results here too.

Here are the MTR results while on Comcast ISP:
Traviss-MacBook-Pro:~ travis$ sudo /usr/local/sbin/mtr -r theremedyproject.com
Password:
HOST: Traviss-MacBook-Pro.local Loss% Snt Last Avg Best Wrst StDev
1.|– 10.0.1.1 0.0% 10 0.8 1.2 0.8 2.2 0.4
2.|– 96.120.21.73 0.0% 10 7.2 8.3 6.9 12.7 1.7
3.|– te-9-4-sr01.stsimons.ga.j 0.0% 10 8.6 9.5 7.3 15.9 2.4
4.|– te-9-1-ur01.brunswick.ga. 0.0% 10 8.5 12.1 8.4 31.4 7.0
5.|– te-0-4-0-1-ar02.westside. 0.0% 10 13.4 14.2 11.9 15.9 1.3
6.|– pos-3-6-0-0-cr01.56mariet 0.0% 10 24.9 27.3 24.9 34.4 2.7
7.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|– xe-0-0-1.bbr01.tl01.atl01 0.0% 10 23.1 23.6 22.7 25.2 0.8
9.|– ae13.bbr02.eq01.dal03.net 0.0% 10 59.7 44.9 38.9 59.7 5.5
10.|– po32.dsr01.dllstx3.networ 0.0% 10 42.7 43.9 42.0 48.0 1.6
11.|– po31.dsr01.dllstx2.networ 0.0% 10 43.4 44.1 41.6 48.3 1.8
12.|– te5-1.car13.dllstx6.netwo 0.0% 10 44.5 45.4 42.9 54.9 3.7
13.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

And here are the MTR results while using my Verizon LTE iPhone as a hotspot:
Traviss-MacBook-Pro:~ travis$ sudo /usr/local/sbin/mtr -r theremedyproject.com
Password:
HOST: Traviss-MacBook-Pro.local Loss% Snt Last Avg Best Wrst StDev
1.|– 172.20.10.1 0.0% 10 1.5 1.6 1.4 3.2 0.5
2.|– 9.sub-66-174-39.myvzw.com 0.0% 10 47.7 46.5 30.8 94.5 17.8
3.|– 82.sub-69-83-56.myvzw.com 0.0% 10 40.4 48.1 40.4 87.3 14.8
4.|– 81.sub-69-83-36.myvzw.com 0.0% 10 49.1 47.5 39.5 75.6 10.3
5.|– 97.sub-69-83-36.myvzw.com 0.0% 10 41.2 42.1 37.1 47.4 2.7
6.|– 98.sub-69-83-56.myvzw.com 0.0% 10 42.4 45.3 33.1 55.5 6.1
7.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|– 73.sub-69-83-33.myvzw.com 0.0% 10 44.6 44.7 39.9 51.7 3.2
10.|– 209.118.221.185 0.0% 10 44.6 50.2 35.4 92.5 15.5
11.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|– ae0d0.cir2.atlanta6-ga.us 0.0% 10 40.5 45.2 40.5 50.7 3.6
14.|– 67.111.23.66.ptr.us.xo.ne 0.0% 10 58.2 43.0 32.6 58.2 9.1
15.|– ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

I also manage fullmoonlightingllc.com that is also hosted on Site5 and it WILL connect on Comcast. I just tested travispaulding.com that is on the same account as theremedyproject.com and it WILL NOT connect. It seems to be something connected to this server/account. mail.theremedyproject.com will not connect and mail will not pass through. I have google apps email tied to the travispaulding.com domain and that email DOES work.

Answers Answered By: tpaulding [2 Grey Star Level]

Answer #4

Thanks for passing that along. Yes, you can email support@site5.com, or open the ticket from the Support tab in BackStage.

Answers Answered By: jdavey [359 Blue Star Level]

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