I’ve recently had a few users complaining that email to their accounts (which are set up in site5 as forwards) is bouncing with a “Connection timed out” error (example shown below)
The server is correctly resolving to our site5 server, and the problem is only intermittent.
Could you give me any advice as to what the problem may be and what I can do to prevent this?
—-
Example bounce (address and IP redacted):
This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipient has been delayed:
[email protected]
Message will be retried for 2 more day(s)
Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://support.google.com/mail/bin/answer.py?answer=7720
[(9) mail.mydomain.com. [**.**.**.**]:25: Connection timed out]
]
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Answer #1
Hello,
I hope this reply finds you well!
Because of the nature of the issue you are having with your email, I recommend that you open a ticket with our support department so that they can better assist you.
You can open a ticket by vising the support tab of Backstage, or by emailing us them directly at [email protected]
We look forward to assisting you!