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RBL Listing

[2 Grey Star Level]

Answer #1

I am sorry to hear of the troubles you are having. When it comes to mail and RBL listings, options are fairly limited. All mail from the server is sent from the same IP – the shared IP address on the server – and as a result any compromised script or password can potentially lead to a blacklisting for the whole server.

I understand that it is not practical to expect full security awareness from all of your clients, but it is something we have taken into consideration already. All passwords generated on our servers have a display showing how secure they are – this should be used as a guideline.

When it comes to a blacklisting on your VPS, we can check into it for you, resolve the issue, and get the IP delisted – this is what managed means. If it is a regular occurrence, we can offer some tips on how to prevent it going forward.

I would recommend going through a support ticket, which it seems you have done in the past. We can go into far more detail there, and offer some more in-depth guidance on this.

Answers Answered By: jdavey [359 Blue Star Level]

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