The login credentials for the primary FTP account is linked to your SiteAdmin/cPanel credentials. To change the password for FTP (and in turn your password for SiteAdmin or cPanel), please see one of the following two links…
If you have any questions, please feel free to leave a comment here, or if you prefer, you can contact our support team directly by opening a ticket through Backstage.
Answer #1
Hello,
I hope this reply finds you well!
The login credentials for the primary FTP account is linked to your SiteAdmin/cPanel credentials. To change the password for FTP (and in turn your password for SiteAdmin or cPanel), please see one of the following two links…
SiteAdmin: http://kb.site5.com/control/siteadmin/siteadmin-how-to-change-your-password/
cPanel: http://kb.site5.com/control/cpanel/cpanel-how-to-change-your-password/
If you have any questions, please feel free to leave a comment here, or if you prefer, you can contact our support team directly by opening a ticket through Backstage.