Hello! I am very sorry to hear that. We have a few options for you. The simplest would be to restore the data from a backup, which you can request from the AddOns tab within BackStage. We keep backups of your site files and databases for 30 days, and if you are on a shared server there is no charge for this. On a VPS, the same 30 day window applies, and there is no charge to restore the data, but there is a small fee to generate the backups, tied in with your hosting fees.
The second option would be to look at our Malware service, again set up through the AddOns tab within BackStage. This service will periodically scan your site (every three hours or so) for malicious content, alert our support team if any is found, and we will begin working to clean the files for you. Note that this option does not scan your database, and any WordPress injections likely have affected that.
]
MENU
Answer #1
Hello! I am very sorry to hear that. We have a few options for you. The simplest would be to restore the data from a backup, which you can request from the AddOns tab within BackStage. We keep backups of your site files and databases for 30 days, and if you are on a shared server there is no charge for this. On a VPS, the same 30 day window applies, and there is no charge to restore the data, but there is a small fee to generate the backups, tied in with your hosting fees.
The second option would be to look at our Malware service, again set up through the AddOns tab within BackStage. This service will periodically scan your site (every three hours or so) for malicious content, alert our support team if any is found, and we will begin working to clean the files for you. Note that this option does not scan your database, and any WordPress injections likely have affected that.