Why was my account suspended for spamming?
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Answer #1
It is normally because a large amount of emails coming out of your account had been reported as spam.
This can sometimes happen if your website system (e.g. WordPress, Joomla, etc) has become compromised allowing your hosting account to act as a hub for spammers to send bulk emails out.
If your account was suspended, you would have a ticket opened automatically by our support team regarding the subject.
Because this could affect the reputation of the entire server and could cause issues for our other clients, it is our responsibility to take action immediately. This is why we disable accounts producing spam as quickly as possible.
For more details and for information on how to resolve the problem, please check your tickets in Backstage under the support tab.
Because of the nature of this type of issue, all questions and follow-ups must be done though the ticket that was opened for you. Our live chat and phone team cannot assist in these types of issues.