Built For Designers & Developers

If I cancel my hosting, will I still be able to access my domain name registration settings from backstage?

If I cancel my hosting, will I still be able to access my domain name registration settings from backstage? For example, forwarding, renewing, and such?

1 Answer In: Advanced By: John at Site5 [476 ]

Is your reseller hosting completely brand-able so my customers do not see your company name when they log in?

I am interested in using Site5 reseller plans to start my own hosting company. Are your plans completely brand-able so that customers don't see anything relating to Site5?

1 Answer In: Advanced By: John at Site5 [476 ]

Do your reseller accounts allow over-selling?

Is it possible for me to oversell on my reseller account?

1 Answer In: Advanced By: John at Site5 [476 ]

Do you allow forex sites?

Are forex sites allowed on Site5's servers?

1 Answer In: Advanced By: John at Site5 [476 ]

Do you allow adult content on your servers?

I run an adult store and I would like to move my sites to Site5. Is this kind of content allowed on your servers?

3 Answers In: Advanced By: John at Site5 [476 ]

What is the main difference between regular VPS and cloud VPS?

I am interested in getting a VPS, however I would like to know the difference between a regular VPS and cloud VPS

1 Answer In: Advanced By: John at Site5 [476 ]

In what way(s) are the VPSs different from normal shared/reseller accounts?

How are VPSs different from normal shared/reseller accounts? I need to know so I can pick the best option for me.

1 Answer In: Advanced By: John at Site5 [476 ]

Am I allowed to generate backups of my site so I can keep a copy?

Are we allowed to make our own backups of our sites so we can keep a copy off site?

1 Answer In: Advanced By: John at Site5 [476 ]

I see that your site says that disk space and bandwidth are unlimited. What does that truly mean?

What does "unlimited" disk space and bandwidth mean at Site5?

1 Answer In: Advanced By: John at Site5 [476 ]

Where can I see how your servers are running such as uptime and load stats so I know I’m not buying an account on overloaded servers?

Is it possible for me to see uptime of your servers so I know I’m not buying an account on overloaded servers?

1 Answer In: Advanced By: John at Site5 [476 ]

Hello,

I hope this reply finds you well!

Because Node.js is needed for Ghost CMS, you would need to look into our unmanaged VPS.

Node.js is not supported on our managed services because it requires a process to be running in the background.

For more information about our unmanaged VPS products, please see the following link…

http://www.site5.com/vps/unmanaged/

If you have any questions, please feel free to leave a comment here, or if you prefer, you can contact our support team directly by opening a ticket through Backstage.

Hello,

I hope this reply finds you well!

Unfortunately the method you mentioned will not work the way you expect. Multiple MX records are designed to be used as backup servers in-case of downtime, not to split delivery.

However, you could use a sub-domain for the email accounts (e.g. [email protected]) you wish to have hosted at Site5. The following two articles may be helpful if that is a direction you wish to go…

http://kb.site5.com/control/siteadmin/siteadmin-how-to-setup-a-subdomain/
http://kb.site5.com/control/siteadmin/siteadmin-editing-mx-records/

On step 2 of the MX Records article, make sure you select the sub-domain.

If you have any questions, please feel free to leave a comment here, or if you prefer, you can contact our support team directly by opening a ticket through Backstage.

Hello,

I hope this reply finds you well!

You sure can! Our unmanaged VPS products are setup so you can do just about anything with them.

If you have any questions, please feel free to leave a comment here, or if you prefer, you can contact our support team directly by opening a ticket through Backstage.

Happy Hosting!

Hello,

I hope this reply finds you well!

You would not need to restart the SpamAssassin daemon.

If you are training SpamAssassin (sa-learn) and a large number of spam emails are still making it through, I recommend that you contact our support department and provide a copy of the email (including headers) so that we can look into possible reasons on why it is making it past SpamAssassin.

For information on how to retrieve the email headers, please see our KnowledgeBase article on the subject by clicking the following link…
http://kb.site5.com/email/email-headers/

You can submit a ticket by going to the support tab of Backstage, or by emailing us directly at [email protected]

Please keep in mind that the sa-learn process does take time for it to start making a noticeable difference (days to sometimes weeks).

We look forward to hearing from you and helping you rid your inbox of the pesky spam. 🙂

Hello,

I hope this reply finds you well!

I am sorry to hear about the issues you are facing with timthumb. We have a number of customers that use that script and have not heard of any issues.

Because of the nature of the problem, could you please open a ticket with our support department so that we can better troubleshoot the issue?

You can submit a ticket by going to the support tab of Backstage, or by emailing us directly at [email protected]

We look forward to hearing from you and helping you resolve this issue.

Hello,

I hope this reply finds you well!

We are in the process of finalizing the upgrade, however we do not currently have a confirmed date of when this will be finished.

If you wish, we can go ahead and upgrade your VPS. To have this done, please open a ticket with our support department so that they can process that upgrade for you.

Happy Hosting!

Hello,

I am happy to hear you were able to find a solution that worked!

If you don’t mind, can you enlighten the rest of our users with the solution you used so that they can benefit from your experience?

Happy Hosting!

Hello,

I hope this reply finds you well!

The login credentials for the primary FTP account is linked to your SiteAdmin/cPanel credentials. To change the password for FTP (and in turn your password for SiteAdmin or cPanel), please see one of the following two links…

SiteAdmin: http://kb.site5.com/control/siteadmin/siteadmin-how-to-change-your-password/
cPanel: http://kb.site5.com/control/cpanel/cpanel-how-to-change-your-password/

If you have any questions, please feel free to leave a comment here, or if you prefer, you can contact our support team directly by opening a ticket through Backstage.

Hello Lund,

I apologize about the delay in responding to your question.

Our support team is available 24/7 and has a very quick response time (tickets/chats). Our Q&A site here is normally used for non-emergency, public questions. In most situations, you will find a response on this site within 1 or 2 business days depending on the nature of the question.

If you have a question and need a quick response, we recommend that you open a ticket or contact us via phone or chats. We guarantee a 6 hour response time on all of our tickets, however it’s normally within minuets of you opening the ticket.

Once again, I apologize about the delay and we thank you for your understanding.

Hello Lars,

I hope this reply finds you well!

If you no longer have access to the welcome email, I recommend that you contact our support team so that we can help you update your email and have your password resent to you.

You can contact our support team directly by using any of the contact methods found at the following links…

http://www.site5.com/contact/

We look forward to hearing from you and helping you retrieve your password.