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What makes a username or password invalid?

[476 Blue Star Level]

How would my username or password be invalid? I keep trying to change my password, but it says my new one is invalid.

Answer #1

Usernames may sometimes show as invalid if any special characters are used or if the username is already in use.

Some consideration should be taken when creating a password to help keep your website/account secure. For information on creating strong passwords, please see our dedicated KnowledgeBase article on the subject by clicking the following link…

http://kb.site5.com/security/security-passwords/

Answers Answered By: joliver [476 Blue Star Level]

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