It appears that legitimate emails are not making it to me, what can I do?
]
Answer this Question
You must be Logged In to post an Answer.
Not a member yet? Sign Up Now »
MENU
You must be Logged In to post an Answer.
Not a member yet? Sign Up Now »
Answer #1
If you are using SpamAssassin, we recommend that you check the settings and/or try whitelisting the email you are expecting messages from. For more information on how to do this, please see the following link.
http://kb.site5.com/email/how-to-configure-spam-assassin/.
If you have already checked the settings, or you are not using SpamAssassin, we ask that you open a ticket with our support team so we can check if the blocked message is coming from an email that is on our internal blacklist.