Why is a service like “Backscatter” still doing business?
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Answer #2
You’re Sorry? LOL
So am I. I’ve ventured into this ‘stadium’ to begin my public expression of just how sorry this situation has become.
As to tickets? A disgruntled user/customer might express themselves in a manner unbecoming a forum, er, excuse me, the new Q&A area.
Suffice it to say quite a few tickets have been opened in this regard. No resolution as yet. But perhaps I’ve not gone high enough in the Site5 food chain.
Answer #3
You can easily reach a manager on any ticket or on our contact page. On any ticket if you are not happy just ask for a manager, or on our contact page there is a direct email for management ([email protected]). Or on live chat / phone you can request a ticket be bumped to a manager too.
Can you please email and tell us your ticket ID as our team is always here to help!
Thanks, Ben
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Answer #4
I am also sorry that this has happened to you,
This is one of the things to consider when making the plunge into a shared hosting environment as none are truly immune to this. Tools like http://www.mxtoolbox.com/blacklists.aspx can help you discover if the IP you’re hosted on has been blacklisted on other lists as well. The host’s efforts are necessary when removing a server’s IP from a particular listing but ultimately the time it takes is solely up to the blacklisters and they don’t particularly care if the hosting gods themselves request removal.
Being that this is supposed to be a Q/A.. here’s my A…
From the point of view of many email providers, Backscatter is providing a necessary solution to a spam epidemic that really gained strength around the time that emails seized being text only. In 2008, 76 trillion spam messages were sent to unsuspecting users, according to Royal Pingdom. It accounted for 70 percent of all emails. By 2010, it had skyrocketed to 107 trillion messages – nearly 90 percent of all emails sent.
When it comes down to deciding on a hosting solution for my domains, one thing I weigh is the level of dependence that I have on emails from that domain reaching their destination. If I am going to use the domain for emails and will depend on the domain’s emails reaching their destination, I will most likely decide on a more dedicated IP solution, and this is still not foolproof.
Not everyone uses the same measuring stick tho.
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Answer #1
Hello,
I am sorry to hear that the server you are on was listed by Backscatterer. Backscatterer is an online email blacklisting company that helps prevent spam and other email annoyances. While we do work hard to keep our servers off of lists like this, sometimes it can simply take time to have them remove our server from their list.
If you have not already done so, please open a ticket with our support department so that we can give you more direct support on this issue.