How do additional FTP accounts work?
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Answer #1
In addition to the primary FTP account that is automatically setup when your service becomes active, you have the ability to add additional FTP accounts that can be linked to either the whole account, or to specific directories.
For information on how to setup these accounts, please see one of the following two links…
http://kb.site5.com/control/siteadmin/siteadmin-how-to-create-an-ftp-account/
http://kb.site5.com/ftp/cpanel-additional-ftp-accounts/
Once you have an extra FTP account created, you will need to use the following format for the username when trying to login via a FTP client.
[email protected]
Username would be the username you picked when created the FTP account and example.com would be your domain name.
If you have any questions, please feel free to reply here, or you can contact our support team directly though Backstage.