Built For Designers & Developers

Hello,

The link you provided is the shared IP of the server you are on. Because that IP is shared by everyone on the server, you won’t be able preview your website using that link.

If you don’t have a domain setup yet, you would need to use the temporary URL for the account. The format for the temporary URL is as follows…

http://101.0.76.155/~username

Make sure that you replace the username with the actual username for the account.

If you have any other questions, please feel free to leave a comment here, or if you would prefer, you can contact our support team directly by using any of the methods found at the following link…

http://www.site5.com/contact/

Hi John,

There’s a limit of 8 concurrent connections per IP address. Most of the time, only 1-2 concurrent connections work just fine

Hi Invincis,

Backing them up via POP3 is the best method. You can also create a full backup of your account, which will also backup emails.

You can find out how to perform a full backup by clicking on the following Knowledge Base link : http://kb.site5.com/control/siteadmin/siteadmin-backups/

If you have any questions, please reply back here, or contact our support team!

Hi Kpowz,

The default tmp directory is /tmp. It’s shared by all accounts and users on the server.

Great suggestion! I’ll be sure to pass that along!

Hi Ik3nn,

Glad to hear you got it working again. Thanks for the update!

Hi Chris,

There’s a bit of a delay in the migrations department right now. We usually try to get all migrations done in 24 hours or less.

In the meantime, you can continue working on your site as you normally would. When the site copy/migration starts, we’ll send you a quick email advising you to stop making changes at that time.

Anything you do prior to that email will get copied over to the new account, so you can continue working on it 🙂

Unfortunately, that isn’t possible. The email is hard coded in WHM / cPanel. The only way to get around that is to have a billing system, such as Blesta / ClientExec or WHMCS (we offer the first 2 for free, the latter has a small fee).

Within the billing systems, you’ll have some email templates that contain all the information you want to send a client.

I’ve edited out your email from your question, so you won’t get slammed with a ton of spam 🙂

As for the question, can you contact our support department at https://backstage.site5.com and send us the bounceback error you’re getting? The settings you’ve pasted here should work, so the bounceback can be related to something else.

We don’t limit based on day/week/month, and as long as usage is fair to everyone else on the server, there won’t ever be limits like that 🙂

Currently, here are the MySQL limits for a server :

max_connections = 512
max_user_connections = 25
wait_timeout = 300
max_connect_errors = 5
innodb_lock_wait_timeout = 50

We don’t offer any unmanaged VPS’ yet. We’re looking on getting that released later this year